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Boutique Destination Management
We are a DMC of Boutique Services for tailored tours programs, with more than 25 years of excellence service satisfying the needs of the customer in advance and while traveling to our destinations. We are specialized in tailor-made trips for individuals and groups, incentive travel and adventure soft trips. We work exclusively in the B to B market with professionals of the tourism sector. Contact with local people is at the core of our philosophy of travel. Our wide network is unified by this local management philosophy, ensuring each operation offers the most enlightening and memorable experience possible for you and your clients.
As a Customer Service Specialist in Sint Maarten - Saint Martin, Saint Barthelemy, Anguilla and Saba, we will work with you to organize in advance what your wants and needs are, ensuring that your stay is a wonderful and memorable experience. Always taking costs and budget into account, in order to offer you a Boutique Service at the best price. We are upheld and are guided by a simple company philosophy. We will always provide the best possible on-site services available in the market of each destination. Never compromising on standards delivering a level of service that exceeds our clients expectations.
Our company provides the Fast Track Arriving service, from the pick-up service on the plane to your own driver waiting outside at the airport and the same service at your departure with a driver at the reception of your accommodation.
Our company has its own transportation fleet, which allows us to provide fast and excellence service. In our vans and tourist buses, the client can enjoy a personalized service that includes a cooler to choose what the client wants to drink, water, soft drinks and beer of their choice.
We provide comprehensive destination management services for:
- Incentive houses
- Convention/Exhibition/Conference organizers
- Tour wholesalers and tour operators
- Corporate meeting planners
- Cultural, art and historical associations
-- Business travel organizers
- Cruise lines
- Thematic cultural travel: Ethnic groups, cooking, Buddhism, agriculture, etc.
If you look for unique ideas and unique programs than you must contact us. Our mission is to deliver programs that consistently exceed customer, employee and partner expectations.
We are able to handle from 1 up to 40 people for boutique tours.
In Europe in 1977, Tom Wibecker began to use the term Destination Management Company (DMC) to describe organizations that destroy the standards of traditional tour operators or wholesalers they seek to provide a quality service to the customer. In the mid-’80s, the Society of Incentive & Travel Executives (SITE) acknowledged the peculiar meaning of DMCs.
Destination Management Company (DMC) are professional tour operators and product managers. Offering the best principal and complimentary services thanks to their extensive knowledge of the destination.
A DMC company is a specialists in the planning and organizing of any event, designing itineraries and logistic programs based on the client’s needs, capable of coordinating all local suppliers.
Their vast experience allows them to provide consulting services, in addition to their excellent logistics and management. Their dedicated anticipation of the event elements is another crucial point, ensuring comfort and safety. Successful execution will bring a good reputation for the DMC, exceeding the expectations of all participants.
• Personalized service generating an added value in the tourist’s experience.
• Design of unique and creative products tailored to the customer’s needs.
• They perfectly know the characteristics and conditions of the destination, can provide access to exclusive locations.
• Negotiation capacity to determine the costs associated with the requested requirements.
• They are skilled in planning, coordinating, organizing, and supervising events.
• They provide advisory and consulting services.
• High quality (hygiene, attention, reception, orientation).
• Solid relationships and connections that maximize the budget.
In short, the tour operator creates products for a mass market where the main objective is sales volume with limited customer service. On the other hand, the local integrated travel agencies or DMC’s have a specialized approach by niches and provide personalized attention, and customer satisfaction is their principal objective.